Here are the questions that were most commonly asked on the Helpdesk during the past two months.
Question 1: Can I download PCAP (Personal Capture) on my managed desktop?
Answer 1: Yes it can be downloaded but you will not be able to do it yourself. You will need to raise a ticket with Help Desk who will pass the ticket to the team that can install the software for you.
Question 2: I get the error message ‘Your username and/or password is incorrect’ when I login to Q-Review. What do I do?
Answer 2: There are two reasons why your username and password may not be recognised. It could be that there is no account associated with your details or you have a student role assigned to your account. You will need to raise a ticket with Help Desk who will check the account and make the necessary amendments.
Question 3: I have created a recording using PCAP (Personal Capture) but I cannot publish it. Can you help?
Answer 3: You will need to ensure you have a section associated with your account before you can publish the recording. You will need to raise a ticket to be enrolled onto a section.
For more information, see our guide below.
https://elearning.qmul.ac.uk/guide/publish-share-and-playback/
Question 4: I want to create an area which can be used to share information with students and staff within my school. Is this possible?
Answer 4: Yes, you have two options. You can create a landing page which will sit on top of all the courses and all users can be directed to this page when they login. You will need to raise a Help Desk ticket for this option.
Alternatively, you can create a course area with all the information. You will need to ask the super admin in your school to create this for you.
Question 5: I could not submit my assignment as it would not upload. What should I do?
Answer 5: You will need to inform your course admin regarding the issue and email them a copy of your assignment. Also, raise a ticket with a link to the course area and assignment. We would also advise that you take a screen shot of the page to show us the error message or where you cannot upload the assignment.
There are many other frequently asked questions that may be useful to you. Visit our website: https://elearning.qmul.ac.uk/help-and-support/.
