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Commonly Asked Support Questions

24 May 2018 Posted in: Articles By: Rume Begum

Here are the questions that were most commonly asked on the Helpdesk during the last month.

Question 1: My student cannot access my course and I cannot find their details to manually enrol them, can you help?

Answer 1: Yes, your student may already be enrolled on your course without a role assigned to them. From the enrolled users page, search for the student and assign them a role. For more information on how to manually enrol a user, refer to this guide.

Question 2: We have a new course that will be running in the next semester, can you create the course?

Answer 2: This role has now been given to selected departmental administrative staff within each School and you will need to ask them to create the course for you. To find out who they are and how to contact them, visit this link.

Question 3: I am currently marking my student assignments and I need to upload a piece of assignment on behalf of my student. Can you do this for me? 

Answer 3: All users that have been enrolled as a teacher and administrator on the course can submit an assignment on their students behalf. For instructions on how to do this, see the guide here.

Question 4: I would like to see a member of the E-Learning Unit to discuss some of the issues I am having with my course. Can you advise on how I can get in contact with them?

Answer 4: Yes, the E-Learning team run two drop in sessions every week which take place on Tuesdays and Thursdays from 1-2pm in the Scape Building. You can attend the session at anytime between 1-2pm where a member of the team will be ready to assist you with your query.

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