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Commonly Asked Support Questions (May 2016)

26 May 2016 Posted in: Articles Tagged: By: Rume Begum

Question 1: I am unable to open a Turnitin assignment as it appears to be in read only mode. Can you help?

Answer 1: Yes we can, the assignment class will need to be extended by the course administrator or teacher of the course. They can do this by following the instructions on this guide.

Question 2: Can you increase the file upload size limit for my course as we have assignments that are larger than the default limit?

Answer 2: Unfortunately, we cannot change the file upload size limit and by default you can upload upto 50MB. However, we would advise that the assignment settings be changed to allow 2 files to be uploaded with each zip file holding 50MB.

Question 3: I wanted to set up a Checklist for my course, can you help?

Answer 3: Yes, we have a guide that you can follow to set up the Checklist in your course. The guide can be found here.

Question 4: I would like to give my external examiners access to my course. Can you set them up with an account on QMplus?  

Answer 4: Yes, an affiliate account can be created for them which is a visitor account which allows a user to access QMplus using a standard QMUL login. 

You will need to raise a ticket with HelpDesk and request for these accounts to be created with the following information of the user:

  • Full name
  • Department
  • Email

The account can be set to give the user access for one year which can then be extended by raising a ticket with HelpDesk.

Once the account has been created on QMplus, you will then be able to enrol them onto your course. Click here to find out more information.

Question 5: I cannot access my recordings for the module ‘XXX’. Can you help?

Answer 5: On Saturday 14th May and Sunday 15th May, we encountered an issue with the Q-Review lecture capture system which meant that lecture recordings were unavailable. This issue was rectified and the service was restored on Monday 16th May. We apologise for the inconvenience that has caused.

If you are still having issues accessing a recording, please raise a ticket with HelpDesk with the following information:

  • Name of the course
  • Name of the recording
  • Link to the course area

To read other commonly asked questions on support, please see: Support questions

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