Technology Enhanced Learning Team


Enrolment/Access: I can see my course(s) but my students cannot.

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For: StaffApplication: Administering your module , QMplusTagged: faq

Note: This guide is relevant until mid-August 2022. Guidance relevant to the new QMplus theme will then be available here

If you can see the course area in QMplus, but your students can’t, there are several things to check.

This guide covers:

  1. Checking if the course area is hidden
  2. Checking course enrolment to see if (any) students are enrolled on the course area
  3. Checking which students are being enrolled onto the course area (this is especially important if there are more than one student enrolment rules – that is, students are being enrolled via different course codes, or programme codes)
  4. Checking if the student(s) enrolment has finished on MySIS (student record database)
  5. Raising a ticket with IT Helpdesk

Course Visibility

First check to see if the course area is visible to students.

Course Enrolment

Check if there are any students being enrolled onto the course area (from an ‘external database’ – this will be students who are being automatically enrolled from mySIS).

  1. Log into your QMplus course
  2. Click on the Users > Enrolled Users link, located under the Course Administration > Settings

If there are no students being enrolled onto your course area (or the wrong students are being enrolled), then check to see which course ID number is being enrolled (course ID number is the field which is mapped to the SITS students record database). This can be found under the course settings.

course id number

If only some of your students can see your course, it is likely that they have not enrolled properly through MySIS or there may be an error with the course enrolment rules. PleaseĀ  ensure they check their enrolment is correct and check the QMplus course listing webpage to see which course and programme codes are currently being enrolled.

Please raise a ticket onĀ IT Services Helpdesk if these are not correct.

Did this answer your query? If not, you can raise a ticket on the online Helpdesk or email: . Alternatively you can also request a particular guide or highlight an error in this guide using our guides request tracker.

Produced by the the Technology Enhanced Learning Team at Queen Mary University of London.

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