Here are the questions that were most commonly asked via The Helpdesk during the past month.

Question 1:  How can I give someone access to my course?
Answer 1:  If you are an Administrator, Course Administrator or Teacher on a QMplus course area, you can enrol others onto your course. For details of how to do this, please see our  How can I give people access to my course guide.  

Question 2:  How can I request a new QMplus course area?
Answer 2:  You can get in touch with your QMplus local school contact(s) to request a new course area, or you can submit a request through the Helpdesk.

When making the request, you should provide the following information:

1. The course title – What you want your course area to be called.
2. The category where you would like the course area to be located.
3. How students will get access to your course area – we can automatically enrol students on a particular module code or codes, on a particular program or in a particular department. You can also manage enrolment manually if you wish.

Question 3:  I’ve made a recording using Kaltura that includes both slides and a webcam. How can I download the webcam recording?
Answer 3:  Follow the steps in this guide to find out  How to download videos made with Kaltura Capture.