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Technical requirements for joining a Zoom session

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For: StaffApplication: ZoomTagged: web conferencing , zoom

Zoom is a multi-platform service, which can be used across a range of computing platforms and devices. Meetings can be hosted or joined using the Zoom desktop client (Windows, macOS, Linux), browser client (Edge, Firefox, Chrome, Safari), and mobile apps (iOS, Android). You will also require a stable internet connection, and depending on your role within a meeting, you may also need a microphone and video camera. When hosting or needing to share content with participants, it is recommended that you install and configure the desktop client in advance of your first session.

You may want to test your Zoom configuration with a colleague in advance of any important teaching sessions  or meetings to identify potential issues. Please note that you may require administrator permissions on your PC to install the desktop client.

If you require technical assistance with your Zoom account or installing the software on a university device, submit a request with the IT Service Desk.

Recommended system and bandwidth requirements

When hosting a meeting using the Zoom desktop client, it is recommended that your PC has a dual-core 2.0Ghz or higher processor (Intel i3/i5/i7 or AMD equivalent) and at least 4GB of RAM.

Your internet connection should provide a stable 4.0Mbps or higher to utilise all Zoom features. Bandwidth used by Zoom will be optimised based on your network conditions, and will automatically adjust for 4G, WiFi, or wired environments.

Supported operating systems and mobile devices

Zoom supports the following operating systems and devices:

  • Windows 7 or higher (Windows 10 recommended)
  • macOS 10.9 or higher
  • Ubuntu 12.04 or higher
  • iOS 8.0 or higher
  • iPadOS 13 or higher
  • Android 5.0 or higher
  • Tablet PCs running Windows 10 (S-Mode not supported)
  • Click here for a full list of supported operating systems and devices

 

Supported browsers

Zoom supports the following web browsers:

  • Windows: Edge 12+, Firefox 27+, Chrome 30+
  • macOS: Safari 7+, Firefox 27+, Chrome 30+
  • Linux: Firefox 27+, Chrome 30+
  • Please note that not all features are available in the browser client:
    • Unable to manage scheduled meetings
    • Limitations on screen sharing, remote control access, breakout rooms, and chat
    • No local recordings
    • Click here for a full list of available features

 

Cameras, microphones, and headsets

In order to fully participate in Zoom meetings with audio and video, you will require speakers or headphones, a microphone, and a webcam. These devices may be built-in to your device, or you may be required to connect an external headset and camera. Zoom should automatically detect any connected devices which can be selected in the audio and camera settings. However, if you are having issues, please see the Zoom knowledge base for troubleshooting video and audio problems.

When hosting a session, use a wired headset when possible. This will increase the audio quality, decreases the chance for echoes or audio distortion, and will be more reliable than a wireless headset. Bluetooth audio devices can increase latency, are prone to connection issues, and can run low on battery during a session.

Whilst most standard USB audio and video devices will automatically work, Zoom has a list of officially supported devices on this page.

 

Virtual backgrounds

Zoom can allow you to conceal or blur the background of your camera, replacing it with an image or video. To set a background or filter, click your profile menu and open the Zoom application Settings.

Select Background & Filters from the settings menu and click the image you would like to use for your background.

Please note the quality of this feature can be impacted by your PC specifications – technical requirements are available on this page.

If your PC does not meet the requirements, you may still use the feature, but you must have a green screen or neutral background in order for Zoom to distinguish your image from the background. Click here for additional guidance on configuring the Virtual Background feature.

 

Did this answer your query? If not, you can raise a ticket on the online Helpdesk or email: its-helpdesk@qmul.ac.uk . Alternatively you can also request a particular guide or highlight an error in this guide using our guides request tracker.

Produced by the the E-Learning Unit at Queen Mary University of London.
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