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Q-Review Support Process

For: StaffApplication: Q-Review , Q-Review at QMULTagged: Q-Review

There are different teams involved in supporting Q-Review and ensuring that the service runs efficiently.

Please refer to the Q-Review Policy v4.2 for more details about how Q-Review lecture capture is practiced at QMUL.


Areas of responsibility for the Q-Review service

Responsibility for the Q-Review service is shared between the following areas.
  1.  The E-Learning Unit (ELU), Centre for Academic and Professional Development
  2.  Academic Applications Team, IT Services
  3.  AV Technical Team, IT Services
  4.  IT Helpdesk, IT Services
  5.  Q-Review Bookings, Academic Registry and Council Secretariat
  6.  Staff in academic and professional services departments

The core responsibilities of each area are outlined below:

Area Responsibilities
E-Learning Unit Staff training and development; promotion; stakeholder communications; development of support materials and training of support staff; annual processes such as archiving and rollover; reporting; policy development.
Academic Applications Server-side application support and management; running and developing annual processes such as rollover and archiving; system monitoring; capacity planning; service reviews.
AV Technical Team Hardware maintenance; troubleshooting in lecture theatres.
ITS Helpdesk First-line support and initial responses to user queries.
Q-Review Bookings Scheduling of recordings and allocation of rooms; managing opt-out requests.
Individual staff members (presenters) Distribution of recordings to students/viewers; editing recordings, obtaining consent

Support Process for Q-Review

BEFORE AND DURING THE LIVE LECTURE RECORDING – Queries go to Q-Review Bookings (qreviewbookings@qmul.ac.uk):

  1. To schedule or book a new Q-Review recording – these go via Q-Review Bookings and can be done by emailing qreviewbookings@qmul.ac.uk or by completing the online booking form at elearning.qmul.ac.uk/learning-applications/q-review/q-review-booking-form-new (this also goes directly to Q-Review bookings team)
  2. To make changes to a schedule or booking which has already been scheduled, but not recorded – these go via Q-Review Bookings as well (e.g. Changes to time/date/presenter/room/frequency, or changes to what gets recorded – video/projector, or changes to how the video will be released – in QMplus, email links, RSS feeds, immediately etc.). If you raise your request for a change to a schedule via the ITS Helpdesk, the E-Learning Support team will try to assist and endeavour to contact Q-Review bookings on your behalf, although directly contacting qreviewbookings@qmul.ac.uk may prove quicker.

AFTER THE RECORDING – Queries go to IT Helpdesk and will be routed to correct team

  1. Problems with Q-Review I.E. no recording took place, audio missing (or for anything else that goes wrong) – these go through IT Helpdesk and will be routed to IT or AV technical team to investigate, ELU will also be made aware.
  2. Help with Q-Review recording (accessing Q-Review server, editing the recording, making it available/unavailable, downloading, distribution methods etc.) – go through IT Helpdesk to be routed to ELU
  3. End of year process (archiving, deleting, rollover) – go through IT Helpdesk

This is a guide only. There may be cases where a Q-Review query may need to be routed differently. Should your query not be routed in the way that you feel it should be, please contact elearning@qmul.ac.uk and send to the attention of Alysa Bramble.

Did this answer your query? If not, you can raise a ticket on the online Helpdesk or email: its-helpdesk@qmul.ac.uk . Alternatively you can also request a particular guide or highlight an error in this guide using our guides request tracker.

Produced by the the E-Learning Unit at Queen Mary University of London.
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