You can get support or advice on any of our Technology Enhanced Learning applications in a number of ways:

Raise a Helpdesk ticket

You can raise a request or question via the online ticketing system (you will need a QMUL account to raise your query), or by sending an email to helpdesk@qmul.ac.uk. TEL application requests will be routed to someone from the TEL support team who will assist you with your query. See our ITS Helpdesk page for more information. For more complex queries, the support team may refer you to our Book a Learning Technologist (BALT) service.

Book an appointment

If you would like to discuss your request or needs on a one-to one basis, you can request to book an appointment via our Book A Learning Technologist (BALT) service. A Learning Technologist can  provide advice on a strategic approach in the use of technology e.g. in providing feedback or in helping improve student engagement or with learner analytics.

• We also offer consultancy services to schools, faculties and course/programme teams on e-learning

Drop-in to see us

We run online drop-in sessions every Tuesday and Thursday from 1-2pm. Please log into QMplus and navigate to our E-Learning Unit – Online Support page to join a session. Or join directly via our Zoom drop in link.

Self help guides and online courses

• Our TEL Application section of our website has a number of articles and guides about our learning technologies, which you can read in your own time.
• You can enrol yourself on to one of our self-directed courses on QMplus to learn about various aspects of using technology in teaching.
• Visit the ‘Learn’ section to learn about our programme of workshops covering the popular e-learning technologies available at Queen Mary.
• Advice about how and why to use e-learning  is available on this website.