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Issue reported: Zoom to Kaltura (QMplus Media)

21 January 2022 Posted in: Announcements, News Tagged: , , , By: Technology Enhanced Learning Team

Update Wednesday 26th January

The issue of recordings being automatically transferred from Zoom to Kaltura (QMplus Media) has been resolved. As of 13.30 on Tuesday 25th January all recordings are being transferred and correctly assigned to staff so they can be viewed in their "My Media" area on Kaltura.

Unfortunately the issues between 18th and 13.30 on 25th January meant:

  1. Some recordings were not transferred at all
  2. Some recordings were transferred but not assigned to staff so they could not be seen on Kaltura, even though they are there

If you have a recording that does not seem to have transferred, please raise a ticket on the ServiceDesk giving details of the recording, time and title, and we will investigate.

We apologise for any inconvenience this may have caused.

Update Friday 21st January

The issue of automatic transferral of recordings from Zoom to Kaltura has been resolved. However, since Wednesday, 19th January, there is an issue where videos that are automatically transferred have not been assigned the correct owner, meaning staff cannot see the recordings in their My Media area on Kaltura. We are working to resolve the issue as soon as possible.

There are two workarounds until this issue has been resolved.

  1. Raise a ticket providing the date and time of the recording and where possible a title. The file can then be assigned ownership in the Kaltura console by the Technology Enhanced Learning Team (E-Learning Unit).
  2. Users can manually download their video from their Zoom Cloud storage and then upload it into their QM Media library. Please see instructions to do this:

The second option above will be fastest solution. The first option will take longer to process as they will be dealt with along with all other tickets.

Issue reported 18th January

There is an issue with the automatic transferral of recordings from Zoom to Kaltura (QMplus Media). Recordings are not being automatically transferred.

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