With teaching getting in to full swing in October, many queries coming to the e-learning support team have been related to getting access to QMplus in one way or another. Although there are times when help from the team is necessary, it is also possible to solve problems without raising a ticket. Here we explain the answers to some of the most common queries we have dealt with relating to QMplus access.

Getting accounts on QMplus for staff

Accounts on QMplus for staff are normally automatically created by a feed from the HR records system, meaning you do not ususally have to make a request for an account. However, not all staff are on on the HR system and in this case they will need a QMplus account to be manually created in order for them to have access.

To request a QMplus account in this case, please raise a ticket via the Helpdesk and give the following information:

• E-mail address
• The user name they use to access their email
• First name and surname
• Length of contract

Giving staff access to QMplus module areas

Staff can be enrolled onto courses by anyone who already has teacher or course administrator access to the QMplus course area. As we in the E-Learning Unit are not aware of who should have which role when enrolled on a particular course area, it is best to manage enrolments locally where possible to ensure that staff get access as quickly as possible. Any tickets regarding access raised via the Helpdesk will require us to contact current course administrators or teachers to verify that the users can have the access requested. If you want access to a particular area on QMplus and know who the course convenor or course administrator is, then it’s best to go directly to them as they can give you access themselves.

If you are unsure of who you can contact to help you, please refer to our list of all of the e-learning contacts across the university.

If you’d like to know how you can give other people access to your QMplus area, please see our How can I give people access to my course? guide.

Getting students on to QMplus module areas

At this stage in the semester, students should now be knee-deep in QMplus, engaging with activities and resources with any access issues now sorted out. For the majority of students, access to QMplus module areas is controlled automatically from information taken from the student record system, referred to as SITS or MySIS. Issues with access to module areas on QMplus for students is therefore usually related to an issue with data coming from SITS. This might be because they have changed their choice of module or they may not be fully enrolled. Should students find that they cannot access certain course areas, one of the the first things to check is their list of modules on MySIS and their enrolment status. If there is an issue with their data on SITS, this will have to be referred to the SITS team. If, however, their data on the student record system appears to be correct then we can take a look into the issue for you through a Helpdesk ticket.